Shipping Information & Return Policy
All orders over $100 (excluding taxes) ship free via USPS First Class mail service.
Orders below the free shipping minimum ($100 excluding taxes) will be charged a $4.99 shipping fee.
Expedited shipping options are available for additional cost.
USPS Priority Mail - $12.00
UPS Ground - $10.00
*UPS Next Day Air - $50.00
*To receive your order next day via UPS Next Day Air, your order must be placed M-F before 1PM EST.
For an additional fee, we offer the option to have your items shipped with a cold pack inside an insulated box. This may help to keep concentrates stable during shipping, especially in warmer climates.
When Cold Shipping is added to your order, you must choose an expedited shipping service. For best results, place your order on Monday or Tuesday.
HOW LONG UNTIL MY ORDER SHIPS?
Orders placed before 1PM EST M-F will usually ship the same day.
Orders placed after 1PM EST M-F, on the weekend, or on holidays will be shipped the next business day.
Orders placed M-F will ship the next business day.
PLEASE NOTE: These are typical processing times which may vary depending on our current workload and other unforeseen circumstances.
HOW LONG UNTIL MY PACKAGE SHOWS UP?
USPS First Class:
3-5 Business Days
USPS Priority Mail:
2-3 Business Days
3 Business Days
UPS Next Day Air:
10:30 AM - 12:00 PM the next day, depending on location*
*dependent on order date & time
Shipping delays may occur from time to time due to several factors including extreme weather, courier errors, holidays, etc.
Sauce Warehouse is not responsible for any shipping delays or errors that occur after a package has been shipped. Once we have shipped a package, we have zero control over the shipping time or delivery process.
These issues will need to be resolved by contacting USPS or UPS directly.
USPS Customer Service
Hours of Operation:
Monday - Friday 8:00 AM - 8:30 PM EST
Saturday 8:00 AM - 6:00 PM EST
UPS Customer Service
Hours of Operation:
Sunday - Saturday 6:00 AM to 1:00 AM EST
If you'd like us to contact USPS or UPS on your behalf please let us know, we would be happy to help!
ROUTE SHIPPING INSURANCE
We have partnered with Route to provide shipping insurance for just $2.15 on all orders under $100, and around 2% of the order total for orders over $100.
When you add Route shipping insurance to your cart, Route will also help us make the shipment of your order carbon neutral.
To include this insurance on your order simply 'opt-in' on the cart page by clicking the button directly above the checkout button.
You can file claims for lost/damaged/stolen packages via the Route App which is available in the App Store, or you may ask us to file a claim on your behalf. If you have any questions about Route shipping insurance, please contact us and we will be happy to assist.
Due to state laws, we cannot ship to AK, IA, ID, LA, & UT.
As individual states frequently implement and change their own laws regarding CBD products, we ask that customers check their local laws before ordering. Sauce Warehouse will not be held liable for any legal issues experienced by customers ordering products that are banned/illegal in their local jurisdiction.
We do not ship internationally at this time.
All sales are final. We do not offer refunds or returns.
We do however go out of our way to make sure our customers are satisfied.
If you have any issues with your purchase, feel free to contact us and we will do our best to provide a solution.
Lab reports may vary from finished product.
Due to new legal guidelines, we are no longer allowed to sell or distribute any edible product infused with hemp derived cannabidiol, or CBD to the following states: Alabama, Georgia, Idaho, Indiana, Iowa, Kansas, Kentucky, Mississippi, Nebraska, North Carolina, South Carolina, South Dakota, Tennessee, Texas, Virginia, Wisconsin, Wyoming.
We are currently not shipping any products to LA, AK, ID, IA, UT.