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I would love to find a way to ship cold paks that last the entire way to the customer. It is very difficult especially with humid hot temperatures of late
Our Next Day Air shipping option will accomplish this. There are other ways to ensure the cold pack shows up still frozen, but they would drive up the cost of cold shipping near the price of the Next Day Air option. We've found most of our customers aren't willing to pay that extra cost so we haven't invested in these other methods.
Packages will often sit around on holidays/weekends so it's best to order early in the week with our regular expedited shipping options. This usually works out just fine.
We're always trying to improve and if we discover a way to extend the time our cold packs stay cold without a higher cost for our customer we will implement it right away. In the mean time if you absolutely need the cold pack to arrive cold, UPS Next Day Air is your best bet.
The care and carefulness of this added shipping option is insane. Everything is perfectly packed and nestled together. The cold shipping package adds and extra layer of sealed padded mylar. If you want discrete absolutely go with this option.
Thank you for the review!!
While it doesn't say that the cold pack will remain frozen it should be at least cooler than room temp to the touch. Also when an order has close to 50 grams in, you should put more than a single cold pack for the order.
We appreciate the honest feedback. If you take a look at our shipping info we recommend placing cold shipping orders early in the week. You ordered on a Thursday and your package was not delivered until Monday and likely sat in a warm USPS location over the weekend. For the absolute best results, it's best to order on a Monday or Tuesday.
Cold shipping definitely has its flaws and our current way of shipping items with a cold pack is the most economical and effective way we have found. With extra cold packs comes added weight and larger shipping boxes which increases the overall cost. We have found that in most cases customers would rather pay a cheaper shipping price than pay more than our current prices for cold shipping.
For those customers who don't mind paying extra and would like their package to arrive with cold packs still semi-frozen, we do offer UPS Next Day Air cold shipping.
We will reach out directly as well but thank you again for the honest feedback, this will be considered as we are always working to improve our customers experience.
Absolutely love the option to ship with a cold pack included, no other companies seem to offer this. Thank you so much for doing what you all do!!!
Paid for the cold shipping and it showed up with the ice pack completely melted and the inside of the box was the same temp as it was outside.
No where on our website do we guarantee that cold packs will arrive completely frozen. Unfortunately, this is impossible. The purpose of the cold pack is to keep items cold for the majority of the shipping period. For the absolute best results, we offer next day cold shipping. For us to offer cold shipping that arrives frozen cold, it would cost us tens of thousands of dollars in equipment and the cost of cold shipping would be more than our customers would be willing to pay in most cases.
We sincerely apologize if we gave the impression our cold packs would arrive frozen, and we're sorry you were not satisfied. We have contacted you directly with a discount code to make this right, please contact us if you have not received this!