Cold Shipping

Thank you so much for the review!

Thanks for the review!

Our Next Day Air shipping option will accomplish this. There are other ways to ensure the cold pack shows up still frozen, but they would drive up the cost of cold shipping near the price of the Next Day Air option. We've found most of our customers aren't willing to pay that extra cost so we haven't invested in these other methods.

Packages will often sit around on holidays/weekends so it's best to order early in the week with our regular expedited shipping options. This usually works out just fine.

We're always trying to improve and if we discover a way to extend the time our cold packs stay cold without a higher cost for our customer we will implement it right away. In the mean time if you absolutely need the cold pack to arrive cold, UPS Next Day Air is your best bet.

Thank you for the review!!

Hello Miguel!

We appreciate the honest feedback. If you take a look at our shipping info we recommend placing cold shipping orders early in the week. You ordered on a Thursday and your package was not delivered until Monday and likely sat in a warm USPS location over the weekend. For the absolute best results, it's best to order on a Monday or Tuesday.

Cold shipping definitely has its flaws and our current way of shipping items with a cold pack is the most economical and effective way we have found. With extra cold packs comes added weight and larger shipping boxes which increases the overall cost. We have found that in most cases customers would rather pay a cheaper shipping price than pay more than our current prices for cold shipping.

For those customers who don't mind paying extra and would like their package to arrive with cold packs still semi-frozen, we do offer UPS Next Day Air cold shipping.

We will reach out directly as well but thank you again for the honest feedback, this will be considered as we are always working to improve our customers experience.